Terms & Conditions

INTRODUCTION

The following terms and conditions apply for the use of this website and outline the legal responsibilities between you and www.zoralighting.com.

By placing an order on our online shop you confirm that you have read, understood and agreed to these terms and conditions. 

Please, do not hesitate to contact us if you have any questions in relation to the following.

PLACING AN ORDER

Once you have placed an order we will send you an email with your personal account details where you can monitor the progress of your product. 

The current status of your delivery will be updated on your personal account.  

You will not receive an email with the latest updates so you are advised to log in to your account where you can find the latest information.

RETURNS

Our aim is that you are satisfied with everything you purchase from our online store. If you change your mind for any reason and wish to return your purchase, 

as an EU customer you can do so within 7 days of the delivery date. The product must be in its original packaging, 

unused and undamaged and you will receive a full refund. We do not cover the return transportation costs, 

nor carry responsibility for the return shipping of the product.  Should the product arrive damaged at our premises we will deduct the according amount from the refund.

The refund will be processed within 30 working days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition.

If you receive a faulty, damaged, or incorrect product and the defect of the product was not caused by you, 

such as improper handling of the shipper, temperature or weather conditions we will arrange a suitable solution depending on each specific case circumstances.

DAMAGED GOODS

Upon delivery, if the packaging box is damaged, you should accept the delivery and take pictures of the damaged packaging before unpacking the product.

If you refuse the delivery at the door we will apply a return fee to your customer account.  

In case you wish a new delivery after refusing the first delivery attempt, you need to pay the delivery cost in advance.

In the unfortunate event that the product is also damaged after removing the packaging you need to take a good quality picture of the damage on the item.  

Then you should send an email to our customer service with your order number, short description of the problem and pictures of both the damaged packaging and damaged item.

Follow the same procedure if the packaging is fine, but the product is damaged, or if you have received a different variation from what you have ordered.

REFUSAL OF DELIVERY

In case you refuse our attempted delivery at the door, the delivery and return cost will be deducted from a potential refund request.  

If you decide to cancel your delivery once the goods have been dispatched from the warehouse a charge will be applied.

WARRANTY

We offer a two year warranty on all our replica lighting. In that period we will replace any manufacturing defect. Any question, pls contact with customer@zoralighting.com.